GOVERNMENT Resources

Links you can follow for assistance:

If you need assistance with any federal issues then please contact my office by calling 08 9388 0288 or emailing kate.chaney.mp@aph.gov.au


Common Issues

For common issues the following sites and information may be useful.

NDIS
If you’re having trouble with the National Disability Insurance Scheme (NDIS) or the National Disability Insurance Agency (NDIA) you may want to call their helpline on 1800 800 110.

To make provide feedback or a complaint please use the below links:

NDIS feedback and complaints
NDIS Quality and Safeguards Commission

Passports
If you are experiencing an extended delay with receiving your passport or a family member’s passport and your travel plans are imminent (within 10 days), please email Kate’s office and we can request your application be escalated and processed.  Please email kate.chaney.mp@aph.gov.au and request passport assistance. 

Immigration
Need help with immigration, passports, citizenship, visas or travel documents? You can call Immigration on 131 881. Another option is the help page of the Department of Home Affairs website.

The Department of Home Affairs publish current global visa processing times which may assist with your query Global visa processing times (homeaffairs.gov.au)

The following list of visas and visa requirements may also be useful Visa list (homeaffairs.gov.au)


Local Government Areas within Curtin

If you have an issue that isn't related to the Federal Government then it's likely that your local state MP or local government can provide you with the information and advice you're looking for. Below are some of the issues that they handle:

State Government Issues:

Local Government Issues:

  • Parking Fines

  • Street signs and parking

  • Rubbish collection

  • Planning

  • Council rates

  • Local traffic


State Government and Local Council Issues


State Members of the Legislative Assembly

There are five State Parliament MPs and nine City Councils that cover different areas of Curtin. Here's how to get in contact with them:

Member for Carine

Mr Paul Robert Lilburne MLA

Suite 7 
473 Beach Road 
Carine WA 6023 
Ph: 9246 1800 
Paul.Lilburne@mp.wa.gov.au

Member for Churchlands

Ms Christine Maelisa Tonkin MLA

Suite 3A 
151 Herdsman Parade 
Wembley WA 6014 
Ph: 9383 7120 
Christine.Tonkin@mp.wa.gov.au 

Member for Cottesloe

Mr David John Honey MLA

Suite 12 
589 Stirling Highway 
Cottesloe WA 6011 
Ph: 9383 1505
Fax: 9385 2352 
cottesloe@mp.wa.gov.au

Member for Nedlands

Dr Katrina Stratton MLA

1/160 Hampden Road  
Nedlands WA 6009 
Ph: 9386 3064 
Katrina.Stratton@mp.wa.gov.au

Member for Scarborough

Mr Stuart Neil Aubrey MLA

197 Scarborough Beach Road  
Doubleview WA 6018 
Ph: 9204 2777 
Stuart.Aubrey@mp.wa.gov.au